Terms & Conditions

Article 1 — Company Details

Article 2 — Orders and Payment

• 2.1 Orders can be placed via the webshop, by email, or via Instagram DM.
• 2.2 Walraven Interiors accepts online payments only; cash payments are not possible.
• 2.3 Production and/or shipping will only take place after full payment has been received.

Article 3 — Delivery

• 3.1 Delivery time is between 1 and 3 weeks, depending on the type of product.
• 3.2 Delivery is carried out via PostNL.
• 3.3 Shipping costs are €6.95 per order. Orders of €200 or more qualify for free shipping.
• 3.4 Delivery is available exclusively within the Netherlands and Belgium.

Article 4 — Custom-Made Products

• 4.1 Custom-made products are excluded from the right of withdrawal and cannot be returned.
• 4.2 Specifications and approvals are coordinated via email or by telephone.

Article 5 — Right of Withdrawal and Return Policy

• 5.1 Stock products may be returned within 14 days, provided they are unused and in their original condition.
• 5.2 Customers must contact us in advance to arrange a return.
• 5.3 Return shipping costs are the responsibility of the customer.
• 5.4 Please refer to the full return policy on the Walraven Interiors website.

Article 6 — Warranty and Complaints

• 6.1 Walraven Interiors provides a standard warranty on its products.
• 6.2 Complaints can be submitted by email or phone.
• 6.3 Walraven Interiors aims to respond to complaints within 1 to 2 business days.

Article 7 — Liability

• 7.1 Walraven Interiors is not liable for damage resulting from improper use of the products.
• 7.2 Any liability is limited to the purchase price of the product in question.

Article 8 — Force Majeure

Walraven Interiors is not liable for delays or failures caused by force majeure, including natural disasters, pandemics, disruptions at carriers, or government measures.

Article 9 — Applicable Law and Disputes

• 9.1 All agreements are governed exclusively by Dutch law.
• 9.2 Disputes will be submitted to the competent court in the Netherlands.